This Refund and Return Policy sets out the statutory rights, return procedures, and reimbursement conditions for orders placed on www.unguacare.com under the official brand Unguacare. Our commercial policies strictly align with applicable New Zealand commercial legislation and European consumer protection standards.
- General Provisions & Scope
Operating Entity & Brand: All transactions are conducted under the brand name Unguacare via www.unguacare.com.
Target Audience: Our fulfillment operations and commercial activities are directed exclusively to customers residing within the European region.
Eligible Payment Methods: Refunds are processed back to the original funding source used during checkout. Accepted payment options include Visa, Mastercard, American Express, Apple Pay, Google Pay, and authorized electronic wallets.
- Statutory 14-Day Right of Withdrawal (European Region)
In accordance with European Union consumer protection regulations, customers residing in the European region possess a statutory cooling-off period:
Withdrawal Period: You have the right to withdraw from your purchase contract within 14 business days from the date on which you (or a third party designated by you) acquire physical possession of the ordered goods, without giving any specific reason.
Initiation Procedure: To exercise your right of withdrawal, you must submit an explicit written notice to customer support via email at manicure@unguacare.com prior to the expiration of the 14-day period.
Return Address: Items returned under the statutory withdrawal period must be dispatched to our registered address:
102 Ellice Street, Mount Victoria, Wellington 6011, New Zealand
- Damaged or Defective Items
If any product within a set arrives damaged or displays verified functional flaws:
Verification via Email: You are not required to ship damaged goods back to New Zealand. Instead, please contact manicure@unguacare.com within 14 days of receipt, providing your order details along with clear photographic evidence illustrating the flaw or damage.
Remediation Options: Upon verification of the provided evidence, we will promptly issue a full reimbursement or dispatch a replacement set based on your preference.
- Shipping Delays & Undelivered Consignments
Standard Delivery Timeframe: Orders are fulfilled using priority courier services including DHL, FedEx, and UPS, with standard delivery across Europe taking 5 to 10 business days. Automated tracking emails are sent at key transit stages (dispatch, regional hub scan, and local delivery).
Investigation & Claims: If an order exceeds the estimated carriage timeframe, please contact support. We will open an official trace investigation with the carrier. If the consignment is declared lost or irrecoverable by the carrier, a full refund or order reshipment will be executed immediately.
- Refund Processing Timeframes
Once a refund request is authorized (following receipt of photos for damaged goods, carrier status confirmation for delayed packages, or processing of returned items), the reimbursement is processed immediately.
Refunded funds typically reflect on your bank card statement or digital wallet account within 5 to 10 business days, depending on your financial institution’s standard processing schedules.
- Official Contact Channels
For all inquiries regarding returns, cancellations, or reimbursement processing, please reach out via our official communication channels:
Address: 102 Ellice Street, Mount Victoria, Wellington 6011, New Zealand
Contact Email: manicure@unguacare.com
Contact Telephone: +64 43856952