This Shipping Policy sets out the order processing, dispatch, and international transit procedures for purchases made on www.unguacare.com under the official brand Unguacare.
- Delivery Destinations and Regional Scope
Our commercial offerings and international dispatch operations are directed exclusively to customers located within the European region. All orders are processed and dispatched directly from our primary location:
Dispatch Location: 102 Ellice Street, Mount Victoria, Wellington 6011, New Zealand
- Processing and Transit Timeframes
Order Handling Time: All confirmed orders are verified, prepared, and dispatched within 1 to 2 business days (Monday to Friday, excluding statutory public holidays in New Zealand).
Carriage Partners: Orders are fulfilled via priority international logistics services, including DHL, FedEx, and UPS.
Estimated Shipping Timeframe: Following successful order dispatch, standard international carriage to European destinations typically requires 5 to 10 business days.
- Automated Order Tracking
To maintain complete transparency throughout the delivery cycle, automated status notification emails are sent to the customer’s email address provided at checkout during key transit milestones:
Order Dispatch: Transmitted immediately upon carrier collection along with a unique tracking identifier.
Regional Hub Arrival: Triggered upon initial scanning at regional sorting facilities.
Out for Delivery: Sent when the local carrier branch initiates final destination delivery.
- Shipping Delays and Inquiry Procedures
If a shipment exceeds the standard 5 to 10 business days estimated carriage timeframe, customers are advised to contact support at manicure@unguacare.com.
Upon notification, we initiate an official investigation with the designated logistics provider to track and trace the consignment.
Based on the findings of the carrier investigation and official status verification, appropriate remediation will be provided through either a full order reimbursement or a replacement dispatch.
- Contact Information
For any inquiries regarding shipping status, order dispatch, or carrier tracking, please reach out via our official communication channels:
Address: 102 Ellice Street, Mount Victoria, Wellington 6011, New Zealand
Contact Email: manicure@unguacare.com
Contact Telephone: +64 43856952