Welcome to the Unguacare Frequently Asked Questions section. Below you will find detailed information regarding our ordering procedures, payment options, shipping processes, and cancellation rights.
- General & Brand Information
What is Unguacare?
Unguacare is an official online storefront accessible via www.unguacare.com. We specialize in providing complete, specialized nail care tool sets tailored for customers located within the European region.
Where is your operations base?
Our operational headquarters are located in Wellington, New Zealand. All customer inquiries, administrative activities, and order fulfillments are managed directly from our registered location.
- Payment Options
Which payment methods are accepted on www.unguacare.com?
To ensure a convenient checkout experience, we accept a wide range of standard payment options:
Major credit and debit cards, including Visa, Mastercard, and American Express.
Digital wallets and mobile payment solutions, including Apple Pay, Google Pay, and authorized electronic wallets.
All transactions are processed using industry-standard electronic data encryption protocols to maintain transaction security.
- Shipping & Order Tracking
Where do you deliver?
Our commercial offerings and delivery services are focused exclusively on customer destinations within the European region.
What shipping carriers do you use, and how long does delivery take?
We partner with priority courier carriers, including DHL, FedEx, and UPS. Standard international transit to destinations across Europe typically requires 5 to 10 business days from the date of dispatch.
How can I track my order status?
Once your order is processed, automated notification emails are dispatched to the email address provided during checkout. You will receive real-time tracking updates at key transit milestones, including:
Order dispatch confirmation.
Arrival at regional carrier hubs.
Out-for-delivery notifications.
What happens if my delivery is delayed beyond the standard timeframe?
If your shipment exceeds the standard 5 to 10 business days estimated timeframe, please contact customer support at manicure@unguacare.com. We will immediately open a formal trace inquiry with the delivery carrier. Depending on the inquiry findings and operational status, appropriate resolution will be arranged via full reimbursement or order reshipment.
- Returns, Cancellations, and Refunds
What is your return policy under European consumer regulations?
In accordance with European statutory standards, consumers possess a 14-day Right of Withdrawal:
You may cancel your order within 14 days from the date you (or a designated representative) receive physical possession of the items, without providing a specific reason.
To exercise this right, please send a written notification to customer support before the 14-day period expires.
What should I do if an item arrives damaged or defective?
If an item in your tool set arrives with flaws or sustained damage:
Contact Support: Reach out via email at manicure@unguacare.com with details of your order.
No Physical Return Required: You do not need to ship the damaged item back. Simply provide clear photographic evidence demonstrating the issue.
Resolution: Upon verification of the photos, a full refund or a replacement order will be processed promptly.
- Contact Information
For any further inquiries or assistance regarding your order, please reach out via our official contact channels:
Address: 102 Ellice Street, Mount Victoria, Wellington 6011, New Zealand
Contact Email: manicure@unguacare.com
Contact Telephone: +64 43856952