Welcome to www.unguacare.com. These Terms of Service (“Terms”) govern your use of our website and the purchase of items from the Unguacare storefront. By accessing our website or placing an order, you agree to be bound by the terms, conditions, and operational policies set out below.
- General Commercial Terms and Scope
Operating Entity & Brand: This website operates under the brand name Unguacare via the primary domain www.unguacare.com.
Target Jurisdiction: Our commercial operations, offerings, and order fulfillments are intentionally directed exclusively to consumers residing within the European region.
Governing Framework: These Terms comply with applicable commercial regulations in New Zealand and statutory consumer protection standards established in the European Union.
- Orders, Shipping, and Dispatch
Logistics Partners: To process and dispatch orders efficiently, we partner with standard priority carrier services, including DHL, FedEx, and UPS.
Estimated Delivery Timeframe: Standard international carriage to destinations within the European region typically requires 5 to 10 business days following order dispatch.
Tracking Notifications: Automatic notification emails containing tracking updates are dispatched to the customer’s provided email address at key milestones (including order dispatch, carrier regional transit, and local delivery status).
Delivery Delay Handling: If an order exceeds the standard estimated carriage timeframe, we initiate an official tracking inquiry with the relevant carrier. Depending on the investigation outcome and operational circumstances, appropriate resolution will be arranged via full reimbursement or order reshipment.
- Transfer of Risk and Ownership
In accordance with European Consumer Rights directives, the risk of damage, loss, or deterioration of ordered goods remains with us until physical possession of the items is acquired by the consumer (or a third party designated by the consumer other than the carrier).
Risk does not transfer to the consumer upon handover of goods to the transit carrier.
- Cancellation Rights and Return Policy
4.1 Right of Withdrawal (14-Day Statutory Cooling-Off Period)
European consumers possess a statutory 14-day Right of Withdrawal under applicable regional regulations:
You have the right to cancel your order within 14 days of taking physical possession of the ordered goods without specifying any reason.
To exercise your withdrawal right, you must notify customer support in writing prior to the expiration of the 14-day window.
4.2 Defective or Damaged Merchandise
If an item arrives with flaws or sustained damage during transit:
Notification Procedure: Contact customer support via manicure@unguacare.com with details of the damaged item.
Simplified Verification: Physical return of damaged items is not required. Customers need only provide photographic evidence demonstrating the damage or issue via email.
Remedy Options: Upon verification of the provided evidence, a full refund or a replacement dispatch will be processed promptly.
- Contact and Official Correspondence
For inquiries regarding these Terms of Service, order status, or formal correspondence, please reach out via our official communication channels:
Address: 102 Ellice Street, Mount Victoria, Wellington 6011, New Zealand
Contact Email: manicure@unguacare.com
Contact Telephone: +64 43856952